Cancellation and Refund
What happens if you need to change or cancel an order, or if something is wrong with it.
Before production starts
If you need to change or cancel an order, tell us as early as possible. Before production has started, we will review the request and confirm in writing what can be changed.
After approval and production
Printed and branded items are made specifically for you. Once artwork is approved and production has started, cancellation is generally not possible, because materials and work have already been committed.
Errors on our side
If an item does not match the proof you approved, or is damaged because of our production or packing, contact us with photos and your order details. We will review it and, where the fault is ours, offer a reprint, replacement or refund, which we will confirm in writing.
What is not covered
We cannot replace or refund items for mistakes in artwork that you approved, or for the slight colour variation that is normal between screen and print.
Refunds
Where a refund is agreed, we confirm the amount and the method of payment with you in writing.
Questions about this policy? Email info@prinzo.in or visit our contact page.